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PRIVACY POLICY

Title Now is operated by I Know Property Pty Ltd (ABN 48 615 658 323) ("Title Now", "we", "us" or "our").

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit www.titlenow.com.au, contact us or order a land title search, property plan or related property record.

We aim to handle personal information transparently and consistently with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

1. What is personal information? 

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true or recorded in a material form.

Some property records may contain personal information about people other than the person placing the order, including registered owners, lessees, mortgagees or parties to registered interests. Those records are obtained from authorised property-information providers and registry systems and must be used only for lawful purposes.

2. Personal information we collect

The information we collect depends on how you interact with us and may include:
 

  • identity and contact information, such as your name, email address, telephone number and business name;

  • order and property information, such as the property address, state or territory, lot and plan, title reference, volume and folio, parcel details, products selected and order number;

  • transaction information, such as the amount paid, payment status, refund information, billing details and a payment-provider transaction reference;

  • communications, including enquiries, support requests, complaints, refund requests and other correspondence;

  • marketing preferences, including whether you have consented to receive marketing communications and any unsubscribe request;

  • website and device information, such as IP address, browser and device type, operating system, referring page, pages viewed, clicks, session activity, approximate location derived from IP address and access times;

  • analytics and advertising information, such as cookie identifiers, campaign and attribution information, advertising interactions and events sent through analytics or advertising tools; and

  • security and fraud-prevention information, such as suspected fraudulent activity, failed payment attempts and technical logs.
     

We do not receive or store complete payment-card numbers. Card and digital-wallet payments are handled by the payment provider presented at checkout.
 

Please do not send us sensitive information, identity documents or financial account details unless we specifically request them and they are reasonably necessary for a lawful purpose.

3. How we collect personal information

We may collect personal information:
 

  • directly from you when you search for a property, place an order, make a payment, contact us, submit a form or join a marketing list;

  • automatically through our website, cookies, pixels, analytics tools, server logs and similar technologies;

  • from payment, fraud-prevention, hosting, email and technology providers;

  • from Dye & Durham and other property-information or registry-access providers when they process or return an order;

  • from relevant state and territory land registries, government authorities and authorised data sources; and

  • from publicly available sources where collection is lawful and reasonably necessary for our functions.
     

If you provide personal information about another person, you must be authorised to do so and must not use our service to obtain or disclose information unlawfully.

4. Why we collect and use personal information

We may collect, hold and use personal information to:
 

  • search for and identify the property or record requested;

  • process, verify, fulfil and electronically deliver orders;

  • take payment, issue receipts, process refunds and manage chargebacks;

  • communicate about an order, delivery issue, correction, refund or complaint;

  • provide customer support and maintain order records;

  • detect, investigate and prevent fraud, misuse, security incidents and unlawful activity;

  • operate, secure, maintain and improve our website and services;

  • understand website performance and customer journeys;

  • measure advertising effectiveness and, subject to applicable consent and settings, deliver or improve advertising;

  • send marketing communications where we have consent or another lawful basis;

  • comply with legal, regulatory, registry, taxation, accounting and contractual requirements;

  • establish, exercise or defend legal claims; and

  • conduct business administration, reporting, auditing and risk management.
     

We may use de-identified or aggregated information for analytics, planning and service improvement where individuals are not reasonably identifiable.

5. When we disclose personal information

We may disclose personal information where reasonably necessary to:
 

  • Dye & Durham and other property-information or registry-access providers so they can identify the property, submit searches and return documents;

  • state and territory land registries, government authorities and data custodians involved in fulfilling a search;

  • Wix and related website, hosting, customer-management and form providers used to operate the website;

  • payment and fraud-prevention providers, including Stripe where used at checkout;

  • email, document-delivery and customer-support providers used to send confirmations, links and communications;

  • analytics and advertising providers, including Google and Meta, where the relevant technologies are enabled;

  • professional advisers and service providers, such as accountants, solicitors, insurers, auditors, IT and cybersecurity providers;

  • a purchaser, investor or adviser involved in a genuine proposed sale, restructure or transfer of the business, subject to appropriate confidentiality and legal requirements; and

  • courts, regulators, law-enforcement agencies, government bodies or other parties where required or authorised by law or reasonably necessary to protect legal rights and safety.
     

We do not sell customer contact information or registry information as a marketing list. We do not permit personal information contained in a property record to be used for direct marketing, unsolicited contact, harassment, unlawful profiling, identity fraud or other unlawful purposes.

6. Property records and third-party personal information

Property records may contain names, addresses, ownership details and information about registered interests. We obtain these records to fulfil a specific customer order.

Customers must use supplied records in accordance with the Title Now Website Terms and Conditions, applicable law, and any conditions imposed by the relevant registry, data custodian or information provider.

If you believe a customer has misused personal information supplied through Title Now, contact us at info@titlenow.com.au. We may investigate, preserve relevant evidence, restrict access and refer the matter to a provider, registry or authority where appropriate.

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7. Cookies, analytics and advertising technologies

Our website may use cookies, pixels, tags, local storage and similar technologies. These may be placed or operated by us or third parties, including Wix, Google and Meta.

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These technologies may collect information about your device, browser, IP address, website activity, referrals, purchases or other interactions. We use them to:

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  • enable essential website, security and checkout functions;

  • remember settings and improve website performance;

  • understand traffic, navigation and conversion activity;

  • measure advertising campaigns and attribution; and

  • support advertising or audience measurement where permitted.

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Google Analytics, Google Tag Manager, Meta Pixel and Conversions API may be used on the website. Information handled through these tools is also subject to the provider's privacy practices.

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Where a cookie banner or preference centre is available, you can use it to manage non-essential technologies. You can also restrict cookies through your browser, although this may affect website functionality. Browser settings may not prevent all server-side measurement or information required for security, fraud prevention and transaction processing.

8. Marketing communications

Order confirmations, receipts, document-delivery messages, security notices and customer-support communications are transactional messages.

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We will send marketing emails or messages only where we have consent or another lawful basis. Marketing consent is optional and is not a condition of purchasing a Title Now product. Marketing communications will identify the sender and include a functional unsubscribe method.

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You can unsubscribe using the link in a marketing message or by emailing info@titlenow.com.au. We may retain a suppression record so that we can honour your request.

9. Overseas storage and disclosure

Some providers used to operate our website, process payments, deliver email, analyse website use or support advertising may store or process personal information outside Australia.

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Depending on the providers and services in use, overseas locations may include the United States, Israel, countries in the European Economic Area, Singapore and other countries in which our service providers or their subcontractors operate. Provider locations and infrastructure can change over time.

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Where applicable, we take reasonable steps to select reputable providers, limit information to what is reasonably necessary and use contractual, technical or organisational safeguards appropriate to the circumstances. Overseas recipients may be subject to the laws of their local jurisdiction.

10. Data security

We take reasonable technical and organisational measures designed to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Measures may include:

  • access controls and role-based permissions;

  • secure connections and reputable hosting and payment providers;

  • account authentication and password controls;

  • monitoring, backups, system updates and security tools;

  • limiting access to personnel and providers who require it; and

  • procedures for responding to suspected privacy and security incidents.
     

No internet transmission or storage system is completely secure. You are responsible for protecting your email account, devices, download links and copies of documents after delivery.

11. Retention and deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, fraud prevention, legal claims, accounting, taxation, audit, registry or supplier requirements and other legal obligations.

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Retention periods vary according to the type of information and the systems and providers involved. Download links may expire after the period stated in the order email. Expiry of a link does not necessarily mean that all associated order or transaction records have been deleted.

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When personal information is no longer reasonably required, we take reasonable steps to delete it or de-identify it, subject to legal, technical, backup, dispute and record-keeping requirements.

12. Accessing and correcting personal information

You may ask to access personal information we hold about you or request correction if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

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Email info@titlenow.com.au with your name, contact details and the nature of your request. We may ask for information reasonably necessary to verify your identity and protect against unauthorised access.

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We will respond within a reasonable period. In some circumstances, access or correction may be refused or limited where permitted by law. If so, we will generally explain the reason and available complaint options, unless it would be inappropriate or unlawful to do so.

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Title Now cannot alter the underlying content of an official registry record. If your request concerns registry information, we may direct you to the relevant registry, provider or professional process.

13. Privacy complaints

If you have a privacy question or complaint, email info@titlenow.com.au and include:

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  • your name and contact details;

  • the order number, if relevant;

  • a description of the issue; and

  • the outcome you are seeking.
     

We aim to acknowledge a privacy complaint within two business days and investigate and respond within a reasonable period, having regard to its complexity.
 

If you are dissatisfied, you may ask for an internal review. If the Privacy Act applies to the matter, you may also be entitled to complain to the Office of the Australian Information Commissioner after first giving us a reasonable opportunity to address the complaint.

14. Data breaches

We will assess suspected data breaches and take reasonable steps to contain and address them. Where the Notifiable Data Breaches scheme or another notification obligation applies, we will notify affected individuals and the relevant regulator as required by law.

15. Third-party websites and provider policies

Our website may link to third-party websites and services. Their privacy practices are governed by their own policies, not this Policy. We encourage you to review the privacy information provided by Wix, Stripe, Google, Meta and any other relevant provider.

16. Children

Title Now's services are intended for adults and businesses. We do not knowingly seek to collect personal information directly from children under 18. If you believe a child has provided personal information without appropriate authorisation, contact us so we can assess the situation.

17. Changes to this Privacy Policy

We may update this Policy when our services, providers, technology or legal obligations change. The current version will be published at www.titlenow.com.au with its effective date.

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We encourage you to review this Policy periodically. Material changes will be communicated where required or otherwise appropriate.

18. Contact us

For privacy enquiries, access or correction requests, complaints or requests concerning marketing preferences, contact:

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Title Now

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Operated by I Know Property Pty Ltd

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ABN 48 615 658 323

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Email: info@titlenow.com.au

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Website: www.titlenow.com.au

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Queensland, Australia

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